FAQ
📦 Where do you ship from?
We ship our products directly from our trusted partners and warehouses located in the United States and China.
This allows us to offer worldwide delivery with optimized shipping times based on your location.
⏱️ How long does shipping take?
Delivery usually takes 7 to 15 business days, depending on your country.
Once your order has shipped, you’ll receive a tracking number by email.
🔁 Can I return an item?
Absolutely.
You can request a return within 14 days of receiving your order.
To start the process, simply contact us at:
📩 support@lalavandiere.shop
Please note: Items must be unworn, unwashed, and in their original packaging.
💳 Is payment secure?
Yes.
We use Shopify’s certified encrypted payment system, and accept all major credit cards and digital wallets.
Your personal data is never stored or shared — your privacy is 100% respected.
🖤 Who is behind La Lavandière?
La Lavandière is an independent project with a clear mission:
To bring bold, artistic fashion to women who want something different.
We carefully curate each piece and work only with trusted designers and manufacturers.
❓ Still have a question?
Write to us anytime at 📩 support@lalavandiere.shop
We usually respond within 24 hours.